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HARDINVILLE WATER
P.O. Box 164, Robinson, IL 62454
Phone 618-557-3556, Cell 618-562 3446, Fax 618-557-3555
hwcompany@yahoo.com
March 31st, 2009
To: Hardinville Water Company Customers
The board of directors of the Hardinville Water Company would like to inform you of
the following:
Be sure and check out the Company's web site at hardinvillewater.com. There you will
find history info on the Company as well as conservation links and new service
application forms.
The Company is still offering Electronic Funds Transfer (E.F.T.) as another form of
bill payment. To get set up on this payment system the customer would need to fill
out a Company provided form including their bank account # and bank routing #. We
would still send you a bill around the 5th of each month, as we do now, and then we
would debit your account for the amount due around the 23rd of each month.
We already have approximately 60 customers signed up and using this payment form and
it works very smoothly. If you are interested in this form of payment please call the
Company at 618-557-3556 and let us know. If we are away from the phone just leave a
message and state your name and that yes you are interested in this form of payment.
You are reminded that you cannot have a private well connected to our water system
(Cross Connection). We do random inspections of residential water systems to make
sure our customers are safe from this potentially dangerous situation. You are
allowed to have a private well water system, but it cannot be interconnected to our
system, even with a shut off valve. If an interconnection is found during a random
inspection, the water meter will be shut off and locked until the situation is
corrected.
You are also reminded that if you do not have a water service line shut off in your
house system you should have one installed. There is a shut off valve in the meter
pit but you may have trouble reaching it during a water leak in your house. The
Company cannot be responsible for water damage in your home. It is up to each user
to have there own shut off valve and to know how to use it.
This is an Equal Opportunity Program. Discrimination is prohibited by Federal law.
Complaints of discrimination may be filed with the USDA, Director, Office of Civil
Rights, Washington, DC 20250-9410.
Also, for those who are not setup on E.F.T., enclosed are 12 pre-addressed envelopes
for your payment convenience. When making payments please enclose your check or
money order and payment stub. Cash payments will not be accepted.
Our service hours are 7:00 AM to 3:30 PM, Monday through Friday.
Phone Numbers during service hours: (618)557-3556, (618)562-3446
- If you do not reach someone please leave a message at one of these numbers and you will be contacted.
Emergency numbers for after hours (618) 562-3446, (618) 783-3993, (618) 592-4649, (618) 586-2205.
- Please do not call after hours with billing or other general questions. After hours calls shall be limited to emergency related calls such as water leaks, etc.
Sincerely,
HARDINVILLE WATER COMPANY
Zel Adams, President
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